Last updated: 16 October 2026
This policy explains how Big Bark Media, Isla Farm, 4 North Drove, Bourne PE10 0BJ, United Kingdom (“we”, “us”) collects and uses personal information when you visit bigbark.media, contact us, book a call or use our member area. We are the data controller for this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or your information, email us at info@bigbark.media.
What we collect
- Enquiry and quote forms: your name, email address, phone number, business name, website and anything you tell us in your message.
- Call bookings: when you book a call through Calendly, your name, email address, the time you choose and any answers you give on the booking form.
- Member area: if you sign up for our resources (such as the Social Media Playbook), your name, email address, login details and what you have accessed.
- Emails and messages: anything you send us by email or WhatsApp.
- Website usage: technical information such as your IP address, browser, device, the pages you visit and how you arrived. Some of this is only collected if you agree to cookies (see below).
How and why we use it
- To reply to you and provide quotes or our services. Legal basis: taking steps at your request before entering a contract, or performing our contract with you.
- To run calls you have booked. Legal basis: taking steps at your request before entering a contract.
- To give you access to the member area. Legal basis: performing our agreement with you.
- To keep the website secure and working, for example blocking spam and repeated failed logins. Legal basis: our legitimate interest in protecting our website and visitors.
- To understand how the website is used (analytics) and measure our advertising. Legal basis: your consent, which you give or refuse in the cookie banner.
- To keep business and accounting records. Legal basis: legal obligation.
We do not sell your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.
Cookies and similar technologies
We use a cookie banner (Real Cookie Banner) so you can choose which non-essential services run on this website. Essential cookies, such as the one that remembers your cookie choice and those needed to log in, are always set. The following only run if you agree:
- Google Analytics (Google Ireland Limited): statistics about visits and how the website is used.
- Meta Pixel (Meta Platforms Ireland Limited): measures the results of our Facebook and Instagram adverts and helps us show relevant adverts.
- Calendly (Calendly LLC): the booking calendar embedded on some pages.
- Trustindex (Trustindex Kft., Hungary): loads the Google reviews widget. Our reviews are shown to everyone, but the Trustindex script only loads if you agree.
You can change or withdraw your consent at any time using the cookie settings link at the bottom of every page. The cookie banner stores a record of your choice, together with a shortened (anonymised) IP address and the date, so that we can show we asked for consent.
Who we share it with
We only share personal information with service providers who help us run our business and who act on our instructions:
- IONOS (website hosting, servers in the EU)
- Google (Workspace email and Google Analytics)
- Calendly (call bookings)
- Trustindex (Google reviews widget, only with your consent)
- Meta (advertising measurement, only with your consent)
- Wordfence by Defiant Inc. (website security and firewall)
- Stripe (payments, if you become a client)
- Our customer relationship management system, hosted on Cloudflare
We may also share information if the law requires it, or with professional advisers such as our accountant.
International transfers
Some of these providers (for example Google, Meta, Calendly, Stripe and Cloudflare) may process information in the United States or elsewhere outside the UK. Where they do, the transfer is protected by the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Addendum or other safeguards approved under UK law.
How long we keep it
- Enquiries that do not lead to work: up to 2 years after our last contact.
- Client records and invoices: 6 years after our work together ends, as required for tax purposes.
- Member area accounts: until you ask us to close your account, or 2 years after your last login.
- Analytics data: up to 14 months.
- Cookie consent records: up to 1 year.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it to be transferred to someone else. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email info@bigbark.media. We will reply within one month.
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Websites we build for clients
We design and host websites for other businesses. Information collected on those websites is controlled by that business, and their own privacy policy applies. We process it only on their behalf, as their data processor.
Children
Our services are for businesses, and this website is not intended for children under 16. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
